When customers order something online, they expect it to arrive in a timely manner. When items get lost, delayed or never arrive at all, your business risks losing loyal shoppers and missing out on subsequent sales. This makes address validation software imperative when you’re shipping items on a regular basis. Don’t risk slow or returned packages, and frustrated customers.
Most buyers are willing to wait 1 week for a package
American consumers don’t expect instant delivery just yet, but they do assume their packages will be delivered in a timely manner. In fact, how long they wait can directly impact whether they make another purchase and their post-purchase satisfaction. According to a recent survey by Deloitte, just 42 percent of consumers characterize three- to four-day shipping as “fast” which is down 21 points in just one year.
Additional findings from the Delivering Consumer Choice: State of eCommerce Delivery survey has shown, “66% of shoppers bought goods from one retailer in preference to another because the delivery services on offer were more appealing. What’s more, a massive 51% said they had failed to complete an online order because of poor delivery choices.”
Timey delivery can improve customer satisfaction
No matter how long customers claim they’re willing to wait for their items, knowing a package has arrived on time can make or break their post-purchase satisfaction. Many findings repeatedly state that American shoppers claimed whether or not an item was delivered in the timeframe specified by the retailer had an influence on their overall happiness with a purchase.
Companies that depend on accurate shipping can positively impact timely deliveries by using address validation software. The very first step to ensuring the promise of delivery is to have the most up-to-date information on their delivery addresses. By ensuring packages are delivered to the right addresses, a business can build customer satisfaction and loyalty in the long term.